/**
 * TS Portal Support - Main Stylesheet
 * Mobile-first & Liquid
 */

/* ── Container & Layout ── */

.ts-portal-wrapper {
    max-width: min(62.5rem, 100%);
    margin: clamp(0.75rem, 3vw, 1.25rem) auto;
    font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;
    color: #374151;
    line-height: 1.5;
}

.ts-card {
    background: #ffffff;
    border: 1px solid #e5e7eb;
    border-radius: clamp(0.375rem, 1.5vw, 0.5rem);
    padding: clamp(1rem, 4vw, 1.5rem);
    margin-bottom: clamp(1rem, 4vw, 1.5rem);
    box-shadow: 0 1px 3px rgba(0, 0, 0, 0.1);
}

/* ── Typography ── */

.ts-portal-wrapper h2 {
    font-size: clamp(1.375rem, 1rem + 2vw, 1.875rem);
    font-weight: 700;
    margin-bottom: clamp(1rem, 4vw, 1.5rem);
    color: #111827;
}

.ts-portal-wrapper h3 {
    font-size: clamp(1.0625rem, 0.95rem + 0.75vw, 1.25rem);
    font-weight: 600;
    margin: 0 0 clamp(0.625rem, 2.5vw, 1rem);
}

/* ── Form Elements ── */

.ts-form-group {
    margin-bottom: clamp(0.75rem, 3vw, 1rem);
}

.ts-form-group label {
    display: block;
    margin-bottom: clamp(0.25rem, 1vw, 0.375rem);
    font-weight: 500;
    color: #4b5563;
}

.ts-input,
.ts-textarea {
    width: 100%;
    padding: clamp(0.5rem, 2vw, 0.625rem);
    border: 1px solid #d1d5db;
    border-radius: clamp(0.3125rem, 1.25vw, 0.375rem);
    font-size: clamp(0.875rem, 0.8rem + 0.5vw, 1rem);
    transition: border-color 0.2s, box-shadow 0.2s;
}

.ts-input:focus,
.ts-textarea:focus {
    outline: none;
    border-color: #2563eb;
    box-shadow: 0 0 0 3px rgba(37, 99, 235, 0.1);
}

/* ── Buttons ── */

.ts-btn-primary {
    background: #2563eb;
    color: white;
    padding: clamp(0.625rem, 2.5vw, 0.75rem) clamp(1rem, 4vw, 1.5rem);
    border: none;
    border-radius: clamp(0.3125rem, 1.25vw, 0.375rem);
    cursor: pointer;
    font-weight: 600;
    display: inline-block;
    transition: background 0.2s;
    margin: clamp(0.875rem, 3.5vw, 1.25rem) 0;
}

.ts-btn-primary:hover { background: #1d4ed8; }

.ts-btn-view {
    background: #f3f4f6;
    color: #374151;
    padding: clamp(0.3125rem, 1.25vw, 0.375rem) clamp(0.5rem, 2vw, 0.75rem);
    border-radius: 4px;
    text-decoration: none;
    font-size: clamp(0.8125rem, 0.75rem + 0.3vw, 0.875rem);
    border: 1px solid #d1d5db;
    transition: all 0.2s;
}

.ts-btn-view:hover { background: #e5e7eb; border-color: #9ca3af; }

.ts-close-ticket-btn {
    background: #ef4444;
    color: white;
    border: none;
    padding: clamp(0.3125rem, 1.25vw, 0.375rem) clamp(0.5rem, 2vw, 0.75rem);
    border-radius: 4px;
    cursor: pointer;
    font-size: clamp(0.75rem, 0.7rem + 0.3vw, 0.8rem);
    font-weight: 600;
}

.ts-close-ticket-btn:hover { background: #dc2626; }

/* ── Status Badges ── */

.ts-status-badge {
    padding: clamp(0.1875rem, 0.75vw, 0.25rem) clamp(0.5rem, 2vw, 0.625rem);
    border-radius: 99px;
    font-size: clamp(0.625rem, 0.575rem + 0.25vw, 0.75rem);
    font-weight: 700;
    text-transform: uppercase;
    color: #ffffff;
    display: inline-block;
}

.ts-status-open    { background-color: #22c55e; }
.ts-status-on-hold { background-color: #3b82f6; }
.ts-status-closed  { background-color: #ef4444; }

.ts-new-open { color: #22c55e; }

/* ── Ticket List ── */

.ts-tickets-list {
    display: flex;
    flex-direction: column;
    gap: clamp(0.5rem, 2vw, 0.75rem);
}

.ts-ticket-row {
    display: flex;
    flex-direction: column;
    align-items: flex-start;
    gap: clamp(0.625rem, 2.5vw, 0.9375rem);
    padding: clamp(0.75rem, 3vw, 1rem);
    background: #ffffff;
    border: 1px solid #f3f4f6;
    border-radius: clamp(0.375rem, 1.5vw, 0.5rem);
    transition: transform 0.1s;
}

@media (min-width: 40em) {
    .ts-ticket-row {
        flex-direction: row;
        justify-content: space-between;
        align-items: center;
    }
}

.ts-ticket-subject {
    font-weight: 600;
    font-size: clamp(0.9375rem, 0.875rem + 0.5vw, 1.05rem);
    color: #111827;
}

.ts-ticket-details {
    color: #6b7280;
    font-size: clamp(0.75rem, 0.7rem + 0.3vw, 0.85rem);
    margin-top: clamp(0.125rem, 0.75vw, 0.25rem);
}

/* ── Single Ticket Discussion ── */

.ts-ticket-header {
    display: flex;
    flex-direction: column;
    gap: clamp(0.75rem, 3vw, 1rem);
    border-bottom: 1px solid #f3f4f6;
    padding-bottom: clamp(0.875rem, 3.5vw, 1.25rem);
    margin-bottom: clamp(0.875rem, 3.5vw, 1.25rem);
}

@media (min-width: 40em) {
    .ts-ticket-header {
        flex-direction: row;
        justify-content: space-between;
        align-items: center;
    }
}

.ts-header-actions {
    display: flex;
    gap: clamp(0.5rem, 2vw, 0.75rem);
    align-items: center;
    flex-wrap: wrap;
}

.ts-main-request {
    background: #f9fafb;
    padding: clamp(0.875rem, 3.5vw, 1.25rem);
    border-radius: clamp(0.375rem, 1.5vw, 0.5rem);
    margin-bottom: clamp(1.25rem, 5vw, 1.875rem);
    border-left: 4px solid #d1d5db;
}

.ts-reply {
    padding: clamp(0.75rem, 3vw, 1rem);
    border-radius: clamp(0.375rem, 1.5vw, 0.5rem);
    margin-bottom: clamp(0.625rem, 2.5vw, 1rem);
    border: 1px solid #e5e7eb;
    scroll-margin-top: clamp(4rem, 10vw, 6.25rem);
}

.ts-staff-reply {
    background: #eff6ff;
    border-color: #bfdbfe;
    margin-left: clamp(0rem, 3vw, 1.25rem);
}

.ts-user-reply {
    background: #ffffff;
    margin-right: clamp(0rem, 3vw, 1.25rem);
}

.ts-reply-meta {
    font-size: clamp(0.75rem, 0.7rem + 0.3vw, 0.85rem);
    color: #6b7280;
    margin-bottom: clamp(0.25rem, 1vw, 0.5rem);
}

.ts-staff-label {
    color: #2563eb;
    font-weight: 700;
    font-size: clamp(0.75rem, 0.7rem + 0.3vw, 0.85em);
}

.ts-client-label {
    color: #64748b;
    font-weight: 700;
    font-style: italic;
    font-size: clamp(0.75rem, 0.7rem + 0.3vw, 0.85em);
}

.ts-back-link {
    text-decoration: none;
    color: #2563eb;
    font-weight: 600;
    display: inline-block;
    margin-bottom: clamp(0.5rem, 2vw, 0.625rem);
}

.ts-back-link:hover { text-decoration: underline; }

/* ── Empty State ── */

.ts-empty-msg {
    color: #9ca3af;
    text-align: center;
    padding: clamp(1.5rem, 6vw, 2.5rem) 0;
}